How to place a TAX FREE order?
Shop in retail outlets with a TAX FREE logo,
spending min. PLN 200.
Sales assistant registers the TAX FREE document
and you choose the tax return method (cash or card). You can ask for a printout of this document. Electronic documents are sent abroad automatically.
You take your purchase abroad.
After you pass through customs, the system will generate an export confirmation. Upon request, you can receive a POLAND – DUTY stamp.
You receive your VAT refund,
either in cash or to your card, according to your original choice.
You can use TAX FREE if you permanently reside outside of the European Union.
Spend at least PLN 200 including tax. Ask for a TAX FREE document.
Give us all the necessary details to process your VAT refund.
You can choose how you would like to receive your refund – in cash or to your card.
IMPORTANT: Remember you cannot change the VAT refund method later.
Your TAX FREE document is automatically sent abroad through the Global Blue system.
At the European Union border
You have to leave with your purchased goods by the end of the third month after the month in which you bought them.
At the customs present your TAX FREE document and the goods and advise if any of the goods are missing. Please note the goods must be intact.
Electronic export confirmation will be generated and sent off by the customs officer. If you want to, you can ask for a duty stamp on your TAX FREE document print out.
If you are leaving the EU through a different country (not Poland) you must have a paper version of your TAX FREE document, confirming the export of goods in accordance with the regulations of the country you are leaving from.
If you are leaving the EU by air, arrive at the airport early. Prepare your purchased goods and pack them into your carry-on or checked-in luggage. (Have a customs officer verify the goods before you check in your luggage).
Refund will be made by the method selected at the time of purchase.
If you choose the cashless refund method, the refund will be sent to your card after the export confirmation is received in Poland.
You can request the VAT refund up to 8 months after the purchase.
The tax refund will be paid to your card indicated during the purchase after obtaining electronic confirmation of export in Poland.
* In Poland the VAT refunds for travellers are regulated by the VAT Act as well as its secondary legislation issued the Minister of Finance. The VAT Act of 11 of March 2004 – Section XII, chapter 6, article 126 – 130 (Dz. U. [Journal Of Laws] No 54 item 535, as amended).